Terms and Conditions PG168 — A Complete Guide for All Members

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User" or "Member") and pg168 ("Platform", "We", or "Company") governing your use of the pg168 online casino platform, including the website, mobile app, and all related services.

By accessing or using the pg168 platform in any way — including browsing the website, creating an account, making a deposit, or playing any available game — you confirm that you have read, understood, and agreed to be fully bound by these Terms and Conditions.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy ours, which forms part of the overall agreement between you and pg168.

2 Member Eligibility

To register and use the pg168 platform, you must meet all of the following eligibility requirements without exception:

• Aged 18 years and above at the time of registration.
• Be a citizen or permanent resident located in a jurisdiction that permits the use of online gambling platforms.
• Never been banned or restricted from using any online gambling service by any relevant authority.
• Not acting on behalf of any unauthorised third party or organisation.
• Possess full legal capacity to enter into a legally binding agreement.
• Not undergoing bankruptcy or insolvency proceedings.

Pg168 reserves the right to request proof of identity and age at any time. If you fail to verify your eligibility within the specified timeframe, pg168 reserves the right to suspend or terminate your account. Any winnings obtained by an ineligible user will be forfeited.

3 Account Registration and Management

Each user is only permitted to hold one (1) active account on the pg168 platform. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or payment details — are strictly prohibited.

During registration, you are required to provide truthful, accurate, and complete information. This includes your full name, date of birth, phone number, and a valid payment method. pg168 reserves the right to verify the authenticity of all information provided through the Know Your Customer (KYC) process.

• Your account password must be kept secure and must not be shared with anyone.
• You must notify pg168 immediately if you suspect your account has been accessed without authorization.
• Pg168 is not liable for any losses resulting from unauthorised account access caused by user negligence.
• Changes to personal information such as name, date of birth, or IC number are not permitted once the account has been verified through the KYC process.

Pg168 uses a two-factor authentication (2FA) system to secure your account. We encourage all members to enable this additional security feature in their account settings.

4 Fund Deposits and Withdrawals

Pg168 supports a wide range of popular deposit and withdrawal methods in Malaysia, including direct bank transfers to Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank, as well as e-wallets such as Touch 'n Go eWallet and GrabPay.

Deposit:

• The minimum deposit limit is RM 10 per transaction.
• All deposits are processed instantly or within 5–15 minutes depending on the selected payment method.
• Pg168 does not charge any processing fees on deposits.
• Funds may only be deposited using an account or payment method registered under the same user's name.

Withdrawal:

• The minimum withdrawal limit is RM 30 per transaction.
• Withdrawal requests are processed within 3 to 10 minutes during regular hours, including weekends and public holidays.
• Before the first withdrawal is processed, users must complete the full KYC verification process.
• Pg168 reserves the right to request additional supporting documents for withdrawals exceeding certain limits as a fraud prevention measure.
• Funds will only be transferred to an account registered under the same name as the pg168 account.

5 Bonuses, Promotions & Special Offers

Pg168 offers a wide range of bonuses and promotions to members, including welcome bonuses, deposit bonuses, weekly cashback, daily rebates, and exclusive VIP offers. All bonuses are subject to the specific terms and conditions stated in each promotional offer.

The general terms applicable to all pg168 bonuses are as follows:

• Each bonus has wagering requirement which must be met before winnings from a bonus can be withdrawn.
• The standard wagering requirement at pg168 is between 5x to 20x total bonus received, depending on the promotion type.
• Bonuses may only be claimed once per eligible offer unless otherwise stated.
• Bonus abuse, including the use of multiple accounts to claim the same bonus, will result in forfeiture of all bonuses and the freezing of the accounts involved.
• Pg168 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.
• Bonus value cannot be transferred between accounts or exchanged directly for cash.

6 Game Rules

All games available on the pg168 platform, including slots, live casino, fish shooting games, and bingo, use a Random Number Generator (RNG) certified by independent third-party bodies. This ensures every game outcome is fair, random, and cannot be manipulated by any party.

• Game results recorded in the pg168 system are final and non-reversible.
• Any technical disruption or internet connectivity issue during gameplay is the user's responsibility. pg168 is not liable for any losses arising from connectivity problems on the user's end.
• The use of automation software, bots, or any tools that provide an unfair advantage is strictly prohibited.
• Changes to game rules will be communicated to all members before they take effect.
• The minimum and maximum wagering limits for each game are as displayed in the respective game interface.

7 Prohibited User Conduct

Users of the pg168 platform are prohibited from engaging in any of the following conduct:

• Fraud, identity impersonation, or providing false information during registration or the KYC process.
• Money laundering or using the platform for any illegal purpose.
• Exploiting system bugs or technical vulnerabilities for unfair advantage — any bugs discovered must be reported to the support team immediately.
• Harassment, threats, or abusive language directed at support staff or other members.
• Colluding with other players to manipulate game outcomes.
• Using a VPN or proxy to conceal your actual location in order to access the platform from a restricted region.
• Attempting to hack, attack, or disrupt the technical infrastructure of the pg168 platform.

Any violation of the above rules may result in immediate account suspension, forfeiture of balance and wins, and appropriate legal action where necessary.

8 Account Closure and Suspension

Pg168 reserves the right to suspend, restrict, or terminate any user's account at any time for the following reasons:

• Violation of any term outlined in this document.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Fraudulent activity or facilitating money laundering.
• Requests from relevant legal authorities.
• It is established that the user does not meet the age or geographic eligibility requirements.

Users may also request voluntary account closure at any time by contacting our support team via live chat. In the case of voluntary closure, any eligible balance (excluding bonuses that have not met the wagering requirement) will be returned to the user within a reasonable timeframe.

If your account is terminated due to a breach of terms, pg168 is not obligated to return any outstanding balance or winnings.

9 pg168 Liability Limits

Pg168 strives to keep the platform running without interruption 24 hours a day, 7 days a week. However, we cannot guarantee that the service will always be free from disruptions, delays, or technical errors.

• Pg168 is not liable for any losses arising from service disruptions caused by factors beyond our control, including internet infrastructure failures, power outages, or natural disasters.
• In the event of a game interruption, pg168 will make decisions based on the records available in our system. These decisions are final.
• Pg168's liability to any user under any circumstances shall not exceed the total net deposits made by that user in the 30 days preceding the event giving rise to the claim.
• Pg168 is not liable for any indirect, consequential, or special losses incurred by users.

10 Personal Data Protection

Pg168 is committed to protecting the privacy and personal data of all its users in accordance with Malaysia Personal Data Protection Act 2010 (PDPA). All data you provide to us is handled with care and used only for the stated purposes.

• Your personal data is collected solely for identity verification, transaction processing, and improving the user experience.
• Pg168 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• We will not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent.
• You have the right to request access to your personal data, correct inaccurate information, or request data deletion in accordance with applicable laws.

For more information on how we handle your data, please refer to Privacy Policy pg168 in full.

11 Responsible Gaming

Pg168 genuinely cares about the well-being of our players. We believe that gambling should remain a fun form of entertainment and should never become a source of stress or financial hardship.

• Members may set daily, weekly, or monthly deposit limits yourself via account settings.
• Feature self-exclusion available to members who wish to take a temporary break from playing — from 24 hours up to 6 months.
• If you feel that you or someone you know is experiencing a gambling problem, please contact our support team for guidance and assistance.
• Pg168 works with problem gambling support organisations to ensure that resources are available to anyone who needs them.

12 Amendment of Terms and Conditions

Pg168 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to members via:

• In-platform or mobile app notifications from pg168.
• Email sent to the address registered to your account.
• Announcements on the pg168 website homepage.

It is your responsibility to review these Terms and Conditions periodically. Continued use of the pg168 platform after any amendments have been communicated will be considered full acceptance of the updated terms. If you do not agree with the amendments, you must stop using the platform and request closure of your account.

These Terms and Conditions are governed by the laws of Malaysia. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation, and if unsuccessful, through arbitration or a court of competent jurisdiction in Malaysia.